Quality Management Systems & Performance Contracting

The Department of QMS &PC plays an integral role in Mama Ngina University College by ensuring that policies, processes and procedures that can impact the organization’s ability to meet customer requirements are implemented, in accordance with to 9001:2015 standard and thereby attributing to increased customer satisfaction through continuous improvement.

“For MNUC, QMS means doing the right things at the right time in the right way to achieve top results.”

The Department also oversees the coordination, implementation, monitoring and reporting of the University Performance Contract in line with the University College Charter, Statutes, Strategic Plan and the Annual Public Service Performance Contract Guidelines.